June 29, 2025 Your Source for Brentwood News

Former Sprint Customers in Brentwood Left Without Service in Wake of T-Mobile Merger

T-Mobile says it has resolved issue that left many with zero bars of service

By Sam Catanzaro

T-Mobile says it has resolved an issue that left many Brentwood residents without service in the wake of the company’s $26 billion merger with Sprint.

Sprint Corporation and T-Mobile US merged on April 1, 2020 in an all shares deal for $26 billion and the Sprint brand was discontinued on August 2, 2020.

According to the Brentwood Community Council in a November 25 email, former Sprint booster sites located on local cell towers that are no longer enabled left many Brentwood residents in hillside and canyon areas without a single bar of cell service. In addition, the BCC said Sprint home-based booster boxes were not working for many residents.

When reached for comment, T-Mobile said on December 2 that they had “resolved this issue”.

“T-Mobile conducted a network check of the Brentwood area and identified an issue causing intermittent service loss from a tower on the southwest side of Brentwood Park. T-Mobile’s network team was able to resolve this issue, the site is fully back online, and coverage should be restored to residents in the area,” T-Mobile told Brentwood News.

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